:root {
  --ink: #2A1B3D;          /* aubergine: text, header */
  --ink-soft: #6B5C78;
  --bg: #F6F2F4;           /* blush grey */
  --surface: #FFFFFF;
  --line: #E6DDE4;
  --send: #1F7A4D;
  --send-ink: #FFFFFF;
  --flag-bg: #FFF4DC;
  --flag-ink: #7A4E0B;
  --owner: #2A1B3D;
  --owner-ink: #FFFFFF;
  --danger: #A3324A;
  --radius-lg: 18px;
  --radius-sm: 10px;
  --font-display: "Bricolage Grotesque", system-ui, sans-serif;
  --font-body: "Instrument Sans", system-ui, sans-serif;
  color-scheme: light;
}
@media (prefers-color-scheme: dark) {
  :root {
    --ink: #EFE7F0; --ink-soft: #A797B0; --bg: #17121C; --surface: #221A29; --line: #3A2E42;
    --send: #2E9B64; --flag-bg: #3A2C10; --flag-ink: #F3D08A; --owner: #4A3560; --owner-ink: #FFFFFF;
    --danger: #E0708A; color-scheme: dark;
  }
}
* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; }
body {
  background: var(--bg); color: var(--ink); font: 16px/1.5 var(--font-body);
  -webkit-font-smoothing: antialiased; -webkit-tap-highlight-color: transparent;
}
button, textarea, input { font: inherit; color: inherit; }
button { cursor: pointer; }
:focus-visible { outline: 3px solid color-mix(in srgb, var(--agent, #6B5C78) 60%, transparent); outline-offset: 2px; }
#app { max-width: 720px; margin: 0 auto; min-height: 100%; display: flex; flex-direction: column; }

/* ---------- top bar ---------- */
.bar {
  position: sticky; top: 0; z-index: 5; display: flex; align-items: center; gap: 12px;
  padding: calc(env(safe-area-inset-top) + 12px) 16px 12px; background: var(--bg);
  border-bottom: 1px solid var(--line);
}
.bar h1 { font: 700 1.5rem/1.1 var(--font-display); margin: 0; flex: 1; letter-spacing: -0.01em; }
.bar .who { flex: 1; min-width: 0; }
.bar .who b { display: block; font: 700 1.15rem/1.2 var(--font-display); }
.bar .who span { display: block; font-size: .85rem; color: var(--ink-soft); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.bar .who b { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.icon-btn {
  border: 0; background: transparent; width: 40px; height: 40px; border-radius: 50%;
  display: grid; place-items: center; font-size: 1.5rem; color: var(--ink); text-decoration: none;
}
.icon-btn:active { background: var(--line); }
.chip-btn {
  border: 1px solid var(--line); background: var(--surface); border-radius: 999px; padding: 6px 12px; font-size: .85rem;
}
.banner { margin: 12px 16px 0; padding: 10px 14px; border-radius: var(--radius-sm); background: var(--flag-bg); color: var(--flag-ink); font-size: .9rem; }

/* ---------- agent list ---------- */
.agents { list-style: none; margin: 8px 0; padding: 0; }
.agents li a {
  display: flex; gap: 14px; align-items: center; padding: 14px 16px; text-decoration: none; color: inherit;
}
.agents li a:active { background: var(--line); }
.avatar {
  flex: none; width: 52px; height: 52px; border-radius: 50%; background: var(--agent); color: #fff;
  display: grid; place-items: center; font: 700 1.2rem var(--font-display);
}
.avatar.lead { border-radius: 16px; }
.agents .txt { flex: 1; min-width: 0; }
.agents .name { display: block; font: 700 1.1rem/1.2 var(--font-display); }
.agents .role { display: block; font-size: .85rem; color: var(--ink-soft); }
.agents .last { display: block; font-size: .9rem; color: var(--ink-soft); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.badge { min-width: 24px; height: 24px; padding: 0 7px; border-radius: 12px; background: var(--agent); color: #fff; font-size: .8rem; font-weight: 600; display: grid; place-items: center; }
.list-head { padding: 18px 16px 4px; font-size: .9rem; color: var(--ink-soft); }

/* ---------- chat ---------- */
.feed { flex: 1; padding: 12px 12px 140px; display: flex; flex-direction: column; gap: 10px; }
.msg { max-width: 86%; padding: 10px 14px; border-radius: var(--radius-lg); white-space: pre-wrap; word-wrap: break-word; }
.msg.agent { align-self: flex-start; background: var(--surface); border: 1px solid var(--line); border-bottom-left-radius: 6px; }
.msg.owner { align-self: flex-end; background: var(--owner); color: var(--owner-ink); border-bottom-right-radius: 6px; }
.msg .time { display: block; font-size: .72rem; opacity: .6; margin-top: 4px; }
.msg audio { display: block; width: 240px; max-width: 100%; margin-top: 8px; }
.msg .actions { display: flex; gap: 8px; margin-top: 10px; flex-wrap: wrap; }
.typing { align-self: flex-start; color: var(--ink-soft); font-size: .9rem; padding: 4px 14px; }
.day { align-self: center; font-size: .78rem; color: var(--ink-soft); padding: 6px 0; }

/* ---------- draft card: the letter ---------- */
.draft {
  align-self: stretch; background: var(--surface); border-radius: var(--radius-lg); border: 1px solid var(--line);
  border-left: 6px solid var(--agent); overflow: hidden;
}
.draft header { padding: 14px 16px 10px; }
.draft .from { font: 700 1.15rem/1.25 var(--font-display); }
.draft .meta { font-size: .85rem; color: var(--ink-soft); }
.draft .stage { display: inline-block; margin-top: 6px; font-size: .78rem; padding: 2px 8px; border-radius: 6px; background: color-mix(in srgb, var(--agent) 14%, transparent); color: var(--ink); }
.draft .said { margin: 0 16px; padding: 10px 12px; border-radius: var(--radius-sm); background: var(--bg); font-size: .95rem; }
.draft .said p { margin: 0; white-space: pre-wrap; }
.linkish { border: 0; background: none; padding: 0; color: var(--ink-soft); text-decoration: underline; font-size: .85rem; margin-top: 6px; }
.draft .summary { padding: 10px 16px 0; font-weight: 500; }
.flags { margin: 10px 16px 0; padding: 10px 12px; border-radius: var(--radius-sm); background: var(--flag-bg); color: var(--flag-ink); font-size: .9rem; }
.flags ul { margin: 0; padding-left: 18px; }
.photos { display: flex; gap: 8px; padding: 10px 16px 0; overflow-x: auto; }
.photos img { height: 96px; border-radius: var(--radius-sm); }
.seg { display: grid; grid-template-columns: 1fr 1fr; margin: 14px 16px 0; background: var(--bg); border-radius: 12px; padding: 4px; }
.seg button { border: 0; background: transparent; padding: 10px 8px; border-radius: 9px; font-weight: 600; font-size: .95rem; }
.seg button[aria-pressed="true"] { background: var(--surface); box-shadow: 0 1px 0 var(--line), 0 0 0 1px var(--line); }
.option { padding: 12px 16px 4px; }
.option .label { font-weight: 600; }
.option .when { font-size: .85rem; color: var(--ink-soft); margin-top: 2px; }
.lang { display: flex; gap: 6px; margin: 12px 0 8px; }
.lang button { border: 1px solid var(--line); background: transparent; border-radius: 999px; padding: 4px 12px; font-size: .82rem; }
.lang button[aria-pressed="true"] { background: var(--ink); color: var(--bg); border-color: var(--ink); }
.letter { border-top: 1px dashed var(--line); padding-top: 10px; }
.letter .subject { font-weight: 600; margin-bottom: 8px; }
.letter .body { white-space: pre-wrap; font-size: .97rem; line-height: 1.6; }
.decide { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; padding: 14px 16px 16px; }
.decide .send { grid-column: 1 / -1; }
.btn { border: 0; border-radius: 12px; padding: 13px 16px; font-weight: 600; font-size: 1rem; }
.btn.send { background: var(--send); color: var(--send-ink); }
.btn.quiet { background: var(--bg); color: var(--ink); border: 1px solid var(--line); }
.btn.danger { color: var(--danger); }
.btn:disabled { opacity: .55; }
.status { margin: 12px 16px 16px; padding: 10px 12px; border-radius: var(--radius-sm); background: var(--bg); font-weight: 600; }
.draft.done .seg, .draft.done .option, .draft.done .flags, .draft.done .photos { display: none; }
.draft.open-done .seg, .draft.open-done .option { display: grid; }
.panel { padding: 0 16px 16px; display: grid; gap: 8px; }
.panel textarea, .panel input, .login input {
  width: 100%; border: 1px solid var(--line); background: var(--bg); border-radius: 12px; padding: 12px; resize: vertical;
}
.panel label { font-size: .85rem; color: var(--ink-soft); }
.row { display: flex; gap: 8px; }
.row .btn { flex: 1; }

/* ---------- composer ---------- */
.composer {
  position: fixed; left: 0; right: 0; bottom: 0; z-index: 6; background: var(--bg); border-top: 1px solid var(--line);
  padding: 10px 12px calc(env(safe-area-inset-bottom) + 10px);
}
.composer .inner { max-width: 720px; margin: 0 auto; display: flex; gap: 8px; align-items: flex-end; }
.composer textarea {
  flex: 1; border: 1px solid var(--line); background: var(--surface); border-radius: 22px; padding: 11px 16px;
  max-height: 140px; resize: none; line-height: 1.35;
}
.round { flex: none; width: 46px; height: 46px; border-radius: 50%; border: 0; display: grid; place-items: center; font-size: 1.2rem; }
.round.mic { background: var(--surface); border: 1px solid var(--line); }
.round.mic.rec { background: var(--danger); color: #fff; border-color: var(--danger); animation: pulse 1.2s infinite; }
.round.go { background: var(--agent); color: #fff; }
@keyframes pulse { 50% { box-shadow: 0 0 0 8px color-mix(in srgb, var(--danger) 25%, transparent); } }
@media (prefers-reduced-motion: reduce) { .round.mic.rec { animation: none; } }

/* ---------- login / sheet ---------- */
.login { margin: auto; width: 100%; max-width: 380px; padding: 32px 20px; display: grid; gap: 14px; }
.login h1 { font: 700 2.2rem/1.05 var(--font-display); margin: 0 0 4px; }
.login p { margin: 0; color: var(--ink-soft); }
.err { color: var(--danger); font-size: .9rem; min-height: 1.2em; }
.sheet { padding: 8px 16px 24px; display: grid; gap: 10px; }
.sheet .btn { text-align: left; }
.toast {
  position: fixed; left: 50%; bottom: calc(env(safe-area-inset-bottom) + 90px); transform: translateX(-50%);
  background: var(--ink); color: var(--bg); padding: 10px 16px; border-radius: 12px; z-index: 20; max-width: 90%;
  font-size: .92rem;
}

/* ---------- status + day log ---------- */
.avatar { position: relative; }
.dot { position: absolute; right: -1px; bottom: -1px; width: 14px; height: 14px; border-radius: 50%; border: 2.5px solid var(--bg); background: #9A8FA3; }
.dot.online { background: #2BA45E; }
.dot.setup { background: #D69A1C; }
.dot.error { background: var(--danger); }
.state { display: block; font-size: .8rem; color: var(--ink-soft); }
.state.online { color: #1F7A4D; }
.state.error { color: var(--danger); }
.state.setup { color: var(--flag-ink); }
@media (prefers-color-scheme: dark) { .state.online { color: #5FD08F; } }
.bar .chip-btn { text-decoration: none; color: var(--ink); white-space: nowrap; }
.daylog { padding: 12px 12px 40px; }
.tiles { display: grid; gap: 10px; }
.tile { background: var(--surface); border: 1px solid var(--line); border-left: 6px solid var(--agent); border-radius: var(--radius-lg); padding: 14px; }
.tile-head { display: flex; gap: 12px; align-items: center; }
.tile-head .avatar { width: 42px; height: 42px; font-size: 1rem; }
.tile-head b { font: 700 1.1rem/1.2 var(--font-display); }
.nums { display: grid; grid-template-columns: repeat(auto-fit, minmax(70px, 1fr)); gap: 8px; margin-top: 12px; }
.nums div { background: var(--bg); border-radius: var(--radius-sm); padding: 8px 10px; }
.nums strong { display: block; font: 700 1.5rem/1.1 var(--font-display); }
.nums span { font-size: .78rem; color: var(--ink-soft); }
.refund { margin-top: 10px; font-weight: 600; }
.tl-head { font: 700 1.15rem/1.2 var(--font-display); margin: 22px 4px 8px; }
.timeline { list-style: none; margin: 0; padding: 0; }
.timeline li { display: grid; grid-template-columns: 46px 26px 1fr; gap: 4px; padding: 10px 4px; border-bottom: 1px solid var(--line); font-size: .93rem; }
.timeline time { color: var(--ink-soft); font-size: .82rem; padding-top: 2px; }
.timeline b { color: var(--agent); }
.timeline .linkish { display: inline; margin-left: 6px; }

/* ---------- manager check-in ---------- */
.meeting { align-self: stretch; background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius-lg); padding: 14px 16px; }
.meeting header { margin-bottom: 8px; }
.meeting .from { font: 700 1.1rem/1.25 var(--font-display); }
.meeting .meta { font-size: .82rem; color: var(--ink-soft); }
.say { border-left: 4px solid var(--agent); padding: 4px 0 4px 12px; margin: 10px 0; }
.say b { color: var(--agent); font-weight: 600; }
.say p { margin: 2px 0 0; white-space: pre-wrap; }
.meeting .summary { padding: 8px 0 0; font-weight: 500; }
.meeting .coach { margin-top: 8px; }
.meeting .flags { margin: 10px 0 0; }

/* ---------- tasks ---------- */
.todo-link { display: block; margin: 12px 16px 0; padding: 12px 14px; border-radius: var(--radius-sm); background: var(--surface); border: 1px solid var(--line); border-left: 6px solid var(--send); text-decoration: none; color: var(--ink); }
.todo-link span { display: block; font-size: .85rem; color: var(--ink-soft); }
.task p { margin: 6px 0; }
.task .meta { font-size: .8rem; color: var(--ink-soft); margin-bottom: 4px; }
.task .row { margin-top: 10px; }
.task a.btn { text-align: center; text-decoration: none; }
.task details { margin-top: 6px; font-size: .9rem; }
.mailcopy { white-space: pre-wrap; background: var(--bg); padding: 10px; border-radius: var(--radius-sm); }

.panel.approve { background: var(--flag-bg); color: var(--flag-ink); margin: 12px 16px 16px; padding: 14px; border-radius: var(--radius-sm); }
.panel.approve ul { margin: 6px 0; padding-left: 18px; }
.panel.approve p { margin: 4px 0 8px; }

/* ---------- office ---------- */
.office-wrap { padding: 12px; display: flex; justify-content: center; }
.office-wrap canvas { border-radius: var(--radius-lg); border: 1px solid var(--line); touch-action: manipulation; }
.office-legend { padding: 0 16px 24px; font-size: .88rem; color: var(--ink-soft); }